What we've learned
What we've learned
What we've learned
We believe in listening to and learning from our customers. We created this page to document and reflect upon the valuable user insights that we have gathered since our launch.
We believe in listening to and learning from our customers. We created this page to document and reflect upon the valuable user insights that we have gathered since our launch.
We believe in listening to and learning from our customers. We created this page to document and reflect upon the valuable user insights that we have gathered since our launch.
Understanding the customer journey
There are seven key points that a user must go through before consistently engaging with our software. Each of these points are dependent on the last and cannot be skipped.
![Customer Journey Maps: How To Build Them [2024]](https://moosend.com/wp-content/uploads/2021/04/customer-journey-and-funnel.png)
Dispatchers struggle with finding carriers
"Can you help me get carriers" has been our #1 request by far. Most dispatchers business success relies on convincing a carrier to work with them. They often cold call carriers from the FMCSA database to offer them their services.
Dispatchers hang out in Facebook groups
In a dispatchers world, community is key. We have found facebook groups to be the primairy location where dispatchers go to find carriers, post loads, learn about the industry, ask questions, and partner with other dispatchers.
Dispatchers learn best by doing
Yes you can get a basic understanding through watching youtube videos, but the reality is a dispatchers job is to solve problems on a consistent basis. New problems arise, and a carrier calls their dispatcher to help them figure it out. This provides the best and most impactful training that teach dispatchers how to do their job.Dispatchers need to "know where to go"
An independent freight dispatcher will never know everything. Problems can AND WILL arise from mechanical breakdowns, compliance issues, hours of service violations, scheduling setbacks, managing driver emotions, weather/environmental circumstances, dealing with factoring companies, drivers not paying, and the list goes on.We have found that the key variable that determines a dispatchers success is not "do you know what to do" but instead "do you know where to go or who to ask to figure it out" once a setback does come up.
Dispatchers don't know simplicity until they experience it
We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
Changes to This Privacy Policy: We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
Visual demonstrations increase understanding
If you have any questions or concerns about our Privacy Policy, please contact us at admin@apolloe.com
Dispatchers don't know simplicity until they experience it
We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
Understanding the customer journey
There are seven key points that a user must go through before consistently engaging with our software. Each of these points are dependent on the last and cannot be skipped.
Dispatchers struggle with finding carriers
"Can you help me get carriers" has been our #1 request by far. Most dispatchers business success relies on convincing a carrier to work with them. They often cold call carriers from the FMCSA database to offer them their services.
Dispatchers hang out in Facebook groups
In a dispatchers world, community is key. We have found facebook groups to be the primairy location where dispatchers go to find carriers, post loads, learn about the industry, ask questions, and partner with other dispatchers.
Dispatchers learn best by doing
Yes you can get a basic understanding through watching youtube videos, but the reality is a dispatchers job is to solve problems on a consistent basis. New problems arise, and a carrier calls their dispatcher to help them figure it out. This provides the best and most impactful training that teach dispatchers how to do their job.Dispatchers need to "know where to go"
An independent freight dispatcher will never know everything. Problems can AND WILL arise from mechanical breakdowns, compliance issues, hours of service violations, scheduling setbacks, managing driver emotions, weather/environmental circumstances, dealing with factoring companies, drivers not paying, and the list goes on.We have found that the key variable that determines a dispatchers success is not "do you know what to do" but instead "do you know where to go or who to ask to figure it out" once a setback does come up.
Dispatchers don't know simplicity until they experience it
We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
Changes to This Privacy Policy: We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
Visual demonstrations increase understanding
If you have any questions or concerns about our Privacy Policy, please contact us at admin@apolloe.com
Dispatchers don't know simplicity until they experience it
We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
Understanding the customer journey
There are seven key points that a user must go through before consistently engaging with our software. Each of these points are dependent on the last and cannot be skipped.
Dispatchers struggle with finding carriers
"Can you help me get carriers" has been our #1 request by far. Most dispatchers business success relies on convincing a carrier to work with them. They often cold call carriers from the FMCSA database to offer them their services.
Dispatchers hang out in Facebook groups
In a dispatchers world, community is key. We have found facebook groups to be the primairy location where dispatchers go to find carriers, post loads, learn about the industry, ask questions, and partner with other dispatchers.
Dispatchers learn best by doing
Yes you can get a basic understanding through watching youtube videos, but the reality is a dispatchers job is to solve problems on a consistent basis. New problems arise, and a carrier calls their dispatcher to help them figure it out. This provides the best and most impactful training that teach dispatchers how to do their job.Dispatchers need to "know where to go"
An independent freight dispatcher will never know everything. Problems can AND WILL arise from mechanical breakdowns, compliance issues, hours of service violations, scheduling setbacks, managing driver emotions, weather/environmental circumstances, dealing with factoring companies, drivers not paying, and the list goes on.We have found that the key variable that determines a dispatchers success is not "do you know what to do" but instead "do you know where to go or who to ask to figure it out" once a setback does come up.
Dispatchers don't know simplicity until they experience it
We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
Changes to This Privacy Policy: We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
Visual demonstrations increase understanding
If you have any questions or concerns about our Privacy Policy, please contact us at admin@apolloe.com
Dispatchers don't know simplicity until they experience it
We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.